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1. Confirmation of Booking

1.1. Our terms applies to all reservations, bookings and agreements for accommodations. Confirmation of a booking by the Client is deemed acceptance of these terms on behalf of the Client and its guests.


2. Payment

2.1. The Client agrees to pay all rental costs and other charges relating to the booked accommodation as outlined in their booking and is liable for payment of any incidentals for the period listed on the booking confirmation form which accompanies each booking as well as all and any damage to the apartment or the fixtures fittings and chattels beyond normal wear and tears. The Client will pay all rental costs and charges in sterling (£GBP) to HHA.

2.2. VAT is included in rental costs and other charges at the rate in force at the time of the booking as advised by HMRC.

2.3. Payment is due as outlined in the booking details.

2.4. Bookings held without payment are classed as unconfirmed and may be cancelled at any time, this includes any booking that requires a deposit where the deposit has not been paid.


3. Cancellation Policy

3.1. 3.1 The guest must provide HHA with a minimum of 7 days written notice to receive a full refund. Cancellations made after this date will be subject to loss of complete booking.

3.2. Bookings are non-refundable however, can be exchangeable for another date, subject to availability.

3.4. If a Client or their guest wishes to depart earlier than the reserved departure date they must give at least the above amount of notice; otherwise, no refund will be given.

3.5. The Client must provide as much notice as possible to apply for an extension to the reserved departure date. HHA will endeavour to grant any requests for such extension, however, this will be strictly subject to availability and cannot be guaranteed. An alternative apartment may be offered if the apartment that was initially booked is unavailable for all or any part of the extension period.

3.6. These terms and conditions apply to any extension of the booking as they do to the original booking.

3.7. Whilst all reasonable efforts have been taken by HHA to ensure that bookings made can proceed, HHA reserves the right to relocate any booking to another apartment of similar size and standard in the locality. The Client acknowledges that HHA will not accept any liability for any loss or damage suffered by or caused to the Client or its guests in consequence of (i) the relocation of the Client or its guests or (ii) the Clients subsequent cancellation under this clause.


4. Arrival and Departure

4.1. Check-in is from 3 pm.

4.2. HHA will request a copy of Photo Identification. This is carried out as part of our normal security check, in the interests of all parties to protect HHA, the Client and its guests against fraud.

4.3. HHA will require a deposit of £300. Deposit is used to cover incidental items including (but not limited to):
- breaches of these terms and conditions
- breakages; damage to the apartment; excessive cleaning above the normal
level of cleaning due to the apartment being left in an unacceptable state of cleanliness.


4.4. HHA reserves the right to refuse a guest entry and accommodation if, on arrival, HHA’s management considers that the guest is under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manner.

4.5. Failure to check-in by 3 pm on the day of your booking arrival date, without prior notification that you intend to arrive at a later time, may result in your reservation being cancelled.

4.6. On departure, guests must vacate their apartment and check-out by no later than 11 am. Failure to do so will entitle HHA to charge £50 for checkouts after 11 a.m.
Late check-out:
Additional £60 for check out no later than 1 pm. (Must notify HHA 24 hours prior check out).


4.7. HHA reserves the right to remove a guest’s belongings from the booked accommodation if the guest has failed to check out by 2 pm on the agreed date of departure and HHA accepts no liability for any loss whatsoever of or damage to these items.


5. Guests Responsibilities

5.1. The guest acknowledges receipt of and agrees to abide by the apartment rules and procedures in force from time to time including but not limited to health and safety and security procedures and statutory requirements.

5.2. Guests are responsible for their belongings whilst at the booked accommodation.

5.3. No animals of any kind are permitted in the booked accommodation except guide dogs.

5.4. All accommodation is non-smoking and a charge of one night’s stay will be levied for any breach of this clause.

5.5. Children under the age of 14 must be supervised by an adult guest at all times.

5.6. The Client accepts full responsibility for any damage occasioned to the booked accommodation or its contents beyond normal wear and tear. Guests must forthwith notify HHA of all damage, loss or broken items or matters requiring maintenance.

5.7. The maximum room occupancy for each accommodation type is as outlined on your booking confirmation. Should additional persons (including children) arrive, there may be additional charges applicable (£25/person).

5.8. HHA has a strict no-party policy. The number of people per your reservation should not be exceeded and noise levels must not cause a disturbance to HHA’s staff or other guests. Additional charges will be levied if there is evidence of a party having occurred.

5.9. HHA reserves the right to require a guest to leave if he/she is causing a disturbance, nuisance or annoyance to other guests or HHA’s staff or is behaving unacceptably. Where this occurs no refund will be given.


6. Broadband

6.1. HHA will not be held responsible for any loss or damage to Client’s or guests’ computer hardware or software or any information stored in the computer whilst connected to the broadband connection at the apartment.

6.2. No Client or guest must use the broadband connection at the apartment for any illegal or immoral purposes.


7. Non-Creation of a Tenancy

7.1. Neither the Client nor guests have exclusive access to the booked accommodation and HHA, and those authorised by HHA, have the right of access to the booked accommodation at all reasonable times (but at all times in cases of emergency) without notice being given to the Client or guests.

7.2. The booked accommodation is only to be used as temporary or holiday accommodation and does not create a tenancy of the booked accommodation periodically or otherwise and no relationship of Landlord and Tenant is created between HHA and the Client and their guests.

7.3. These terms and conditions constitute an excluded agreement under section 3A(7)(a) of the Protection from Eviction Act 1977 (as amended). They cannot be construed as an assured tenancy under the Housing Act 1988 as amended.


8. Limitation of Liability

8.1. HHA accepts no responsibility for loss or damage to guests’ property. HHA encourages all guests to carry travel insurance in the unlikely event of such incidents. HHA suggests that the policy include, but not limited to, the following coverage - loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.

8.2. HHA shall not be liable to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with these terms and conditions other than death or personal injury caused by its negligence, or the negligence of its employees.


9. Miscellaneous

9.1. HHA shall not be liable to the Client as a result of any delay or failure to perform its obligations under these terms and conditions as a result of a Force Majeure Event. For these terms and conditions, a Force Majeure Event means an event beyond the reasonable control of including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of HHA or any other party), failure of a utility service or transport network, the act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.

9.2. Notice in writing means by fax, post or email to the fax number, address or email address listed below.

9.3. If a court or any other competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of these terms and conditions shall not be affected.

9.4. If any invalid, unenforceable or illegal provision of these terms and conditions would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.

9.5. Variation: Except as set out in these terms and conditions, any variation, including the introduction of any additional terms and conditions shall only be binding when agreed in writing and signed by HHA.

9.6. These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed by, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.​